Privacy Policy — cv996
Your personal information matters. Learn exactly how cv996 collects, uses, and safeguards your data when you play on our platform in Bangladesh.
Introduction
cv996 ('we', 'us', or 'our') is committed to protecting the privacy and security of all players who use our online casino and sports betting platform. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices available to you regarding your data.
By accessing or using the cv996 platform — including the website, mobile experience, games, promotions, and payment services — you acknowledge that you have read, understood, and agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to cease use of the platform and contact our support team with any questions.
Information We Collect
To provide you with a safe, personalized, and legally compliant betting and gaming experience, cv996 collects information in two broad categories: information you provide to us directly, and information collected automatically as you interact with our platform.
Information You Provide Directly
- Full name, date of birth, and nationality used to verify your identity and confirm you meet our 21+ age requirement.
- Contact details including email address, phone number, and residential address (city/district level, e.g. Dhaka, Chittagong, Sylhet).
- Payment method details associated with transactions conducted via bKash, Nagad, Rocket, Upay, or bank transfer through Dutch-Bangla Bank, BRAC Bank, City Bank, or similar institutions.
- Any documents submitted for account verification (KYC), such as a national identity card (NID), passport, or utility bill.
Information Collected Automatically
- Device and browser information including device type, operating system, browser version, screen resolution, and unique device identifiers.
- IP address and approximate geographic location (used for fraud prevention and regional compliance, not precise location tracking).
- Gameplay activity logs, betting history, session duration, and navigation patterns on the cv996 platform.
How We Use Your Information
cv996 uses the information we collect strictly for legitimate operational, legal, and service-improvement purposes. We do not use your data for any purpose beyond what is necessary to deliver and maintain our platform. Specifically, your information is used to:
- Create and manage your cv996 player account, verify your identity (KYC), and confirm you are at least 21 years of age as required by our platform terms.
- Process deposits and withdrawals securely via your chosen payment method (bKash, Nagad, Rocket, bank transfer) and maintain accurate transaction records.
- Detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other security threats.
- Personalize your gaming experience, deliver relevant promotions and bonus offers, and send you important service notifications (account alerts, payment confirmations, security updates).
- Comply with applicable legal obligations, respond to lawful government or regulatory requests, and enforce our Terms & Conditions and Responsible Gaming policies.
Payment Data and Financial Information
When you make a deposit or request a withdrawal on cv996, our payment processing systems handle your financial data with an elevated level of care. We work with established Bangladeshi mobile financial services including bKash, Nagad, and Rocket, as well as traditional bank transfer options through major banks such as Dutch-Bangla Bank, City Bank, and BRAC Bank.
Important: cv996 does not store your full bKash, Nagad, or bank account credentials. Payment verification tokens are encrypted and processed through secure third-party payment gateways. We retain only the minimum transaction reference data required for dispute resolution and legal compliance.
All financial transactions on cv996 are denominated in Bangladeshi Taka (৳ BDT). Any transaction records retained by cv996 are stored in encrypted form and accessible only to authorized personnel with a documented operational need.
Cookies and Tracking Technologies
cv996 uses cookies and similar lightweight tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyze aggregated usage patterns that help us improve the user experience. We do not use cookies to build individual profiles for sale to third-party advertisers.
Types of Cookies We Use
- Essential cookies — required for core platform functionality such as maintaining your login session, securing your account, and enabling the bet placement process.
- Preference cookies — used to remember your chosen language, display settings, and other customization options so your experience feels consistent across visits.
- Analytics cookies — collect anonymized, aggregated data about how players navigate the site so we can identify and fix usability issues and improve performance.
Most modern mobile browsers allow you to control cookie settings through your browser preferences. Please note that disabling essential cookies may affect the functionality of certain features on the cv996 platform.
Sharing of Information
cv996 does not sell, trade, or rent your personal information to any third party. We share your data only in the following limited and necessary circumstances:
- Service providers and payment processors: trusted third-party partners who assist in platform operations, including payment gateway providers processing bKash, Nagad, or bank transactions, and technology infrastructure providers. These partners are contractually obligated to use your data only for the specific service they provide to cv996 and to maintain appropriate data security standards.
- Legal and regulatory requirements: where we are required by applicable law, court order, or governmental authority to disclose personal information, we will comply while taking reasonable steps to notify you where legally permitted.
- Fraud prevention and security: if we detect or suspect fraudulent activity, we may share relevant data with other financial institutions, law enforcement bodies, or anti-fraud organizations to protect our players and the integrity of our platform.
We require all third parties to respect the security of your personal data and to treat it in accordance with applicable data protection standards. We do not allow our third-party service providers to use your personal data for their own purposes beyond the scope of the services they render to cv996.
Data Retention
cv996 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including for the duration of your account's active status, and for a reasonable period thereafter to satisfy any legal, accounting, or reporting obligations.
When you close your cv996 account, we will delete or anonymize your personal data within a reasonable timeframe, except where retention is required by law (for example, financial transaction records may need to be retained for a statutory period). If you wish to understand the specific retention period applicable to your data category, please contact us at [email protected].
Your Rights Regarding Your Data
As a cv996 player, you have meaningful rights regarding your personal information. We take these rights seriously and have processes in place to handle your requests promptly. You have the right to:
- Access: request a copy of the personal data we hold about you, free of charge.
- Correction: ask us to update or correct any inaccurate or incomplete personal information associated with your account.
- Deletion: request the deletion of your personal data, subject to legal retention requirements and active dispute resolution obligations.
- Objection: object to the processing of your personal data for direct marketing purposes at any time, without giving any reason.
- Portability: request that we provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
To exercise any of these rights, please send a written request to [email protected] from the email address registered to your cv996 account. We aim to respond to all valid requests within 30 days. Identity verification may be required before we can action certain requests.
Security Measures
cv996 employs a range of technical and organizational security measures designed to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls that restrict internal data access to authorized staff only, regular security assessments and vulnerability testing of our platform infrastructure, and encrypted storage of sensitive account and payment reference data.
While we apply strong security standards, no online platform can guarantee absolute security. We encourage you to protect your own account by using a strong, unique password, enabling any two-factor authentication options available, and never sharing your login credentials with anyone. If you suspect unauthorized access to your cv996 account, contact us immediately at [email protected].
Age Restriction Policy
cv996 is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21, you are not permitted to register, deposit, or participate in any games or betting activities on this platform.
If we become aware that a person under the age of 21 has provided us with personal information or created an account, we will take immediate steps to delete that information and close the account. If you believe a minor has registered on cv996, please alert us immediately at [email protected] so we can investigate and act.
Changes to This Privacy Policy
cv996 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via email or a prominent on-platform notice. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of cv996 following the posting of changes constitutes your acceptance of those changes. If you do not agree to the revised Privacy Policy, you should stop using the platform and may request deletion of your account by contacting our support team.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way cv996 handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related enquiries in a timely and transparent manner.
Email us at: [email protected]
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